Refund Policy
Last updated: October 22, 2026.
What you buy
Ozil AI offers one-time packs: USD 9.90 for one generation or USD 19.90 for three generations. There is no subscription or automatic renewal. Checkout shows the payable total, any applicable tax treatment and the seller of record. Test checkout does not charge real money and test runs are separate from purchased production runs.
A run pays for a generation attempt using your submitted photo, not a guarantee of an exact likeness or a particular artistic result. Successful output can be previewed, trimmed and exported without an additional generation fee. Read the Terms of Service before purchasing.
Unused packs
You may request a refund within 14 calendar days after purchase if none of that pack's runs has been used or is attached to a pending generation. We check the payment and generation records before approving the request. For partially used packs, contact us for an individual review of the unused portion; a partial refund is not automatic.
Failed, pending or unsatisfactory generations
- If the provider explicitly reports that a generation failed, the system restores that run once. This is a balance restoration, not a cash refund. Contact us if the run is not restored or a retry remains unusable.
- A slow or interrupted request can still complete. A timeout alone does not confirm failure or trigger another free run. Check task history and contact us before starting another generation.
- AI may change details, miss a likeness or add an unwanted opening. The editor lets you trim the opening. A successfully delivered result is generally treated as a used run; if the output is materially defective or not as described, send us the task reference for review. This does not limit any remedy required by law.
- If you were charged twice, received no purchased runs, or cannot access the delivered service, contact us with both order references where available. We investigate and arrange an appropriate correction or refund.
How to request a refund
Use the support contact below and include your sign-in email, receipt or order number, purchase date, pack and a brief explanation. Add the task reference if generation was attempted. Do not send full card details. For payment-specific assistance you may also use the support route on your Waffo receipt or checkout.
Refunds are reviewed manually. Where approved, Waffo processes the return through the applicable payment method; bank processing time varies. We do not promise an instant refund or cash payment. To avoid using runs that may be refunded, do not start further generations from the disputed pack while review is in progress. Approved refunds cancel the corresponding unused entitlement, with balances reconciled manually.
Consumer rights and payment disputes
This policy does not exclude mandatory rights concerning defective services, misdescription, withdrawal or other remedies under applicable law. Where digital-service withdrawal consent or acknowledgment is required, it must be obtained through the applicable purchase flow; this page alone is not a waiver. Waffo or the payment provider may also issue refunds required by law or payment-network rules. Refunds and chargebacks require review of the associated payment and run balance; the application does not currently revoke those balances automatically.
Related information
See our Privacy Policy for how support and order information is handled and our Terms of Service for the service rules.
Operator and support
Service operator: dream44, an individual operator of Ozil AI at goalai.futbol.
Customer support, safety reports, copyright/trademark complaints, appeals and privacy requests: support@goalai.futbol.
You can contact us before or after a purchase. Include the relevant account, order or task reference and a brief explanation. Do not send passwords, card security codes or illegal imagery. Payment-specific assistance is also available through the route on your Waffo receipt.